1-800-Philippines (2009)
₱500.00
This book documents a yearlong research on call center workers in the Philippines. It describes the advantages and disadvantages of call center. It looks at the emotional labor requirements of working in call centers, night work, the practice of culture masquerading and the effects of these on worker’s identity, well-being and organization commitment. The book suggests strategies to buffer the negative effects of call center work and some means to retain and engage call center workers.
